Request Management & Workflows
SmartHCM Request Management System (RMS) is suited to handle all your requests from one interface. Bring in all requests into one common system, prioritize and categorize based on the requirement and linked them with different workflows based on your work process. It can handle all these needs, especially when the system is easily configured to behave in a way that meets department and organizational requirements. You can create your own request type categories, dynamic fields of different data types (number, text, date, attachment, list etc.)

RMS can be linked with different workflows that enable preset business rules and ensure that requests are received by the exact person/ department to handle them. It offers the industry’s best drag and drop process designer, allowing even novices to build process workflows quickly and nth level of complexity. Alerts (Email / SMS, Dashboard & mobile app notifications) can be configured to indicate that a new request has been submitted, forwarded, rejected, canceled, approved or finally proceeded. This prevents the need for emails and phone calls to follow up on request status. It provides a personalized request management that allows users to submit and track their requests in real-time

Key Functionality
• Easy setup and personalized form for each type of request
• Linked with workflows with possibility to defined nth level
• Apply, cancel, forward, approve and proceed options
• Real time information for user
• Email, SMS and in app notification on different events

RMS, General request screen for food reimbursement

RMS, General request screen for food reimbursement (filled)

RMS, General request screen for training request

RMS, General request screen – workflow and approval details

Here’s an example of a process designed that allows employees to request contract approvals:

To manage all the incoming requests, your employees need a consistent, easy-to-use employee self-service portal. RMS provides a personalized request that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in-progress.