Streamline Internal Requests and Centralize Support
SmartHCM’s Help Desk (Office Support Portal) transforms traditional support operations for IT, HR, and admin teams. Instead of daily fire-fighting, your teams can now provide structured, responsive, and proactive service. Integrated with HR, it centralizes issue tracking, speeds up resolution, and improves communication across departments—making it part of the Best HR Software ecosystem in Australia.
Key Features
Building and Office Setup
Building and Office Setup Configure details of office buildings, floors, and support zones for structured request mapping.
Subcategory Detail
Add granular definitions for each support subcategory to improve ticket clarity.
Contractor Employee Setup
Add and manage external vendor staff details involved in fulfilling specific Request tickets.
Create Ticket Rights
Define which employees can generate new tickets, based on department or role.
Status and Priority Controls
Assign, escalate, and update ticket status with defined priorities for effective support resolution.
Category and Subcategory for Items
Organize support items by type (e.g., IT, maintenance, HR) for faster routing and tracking.
Project Management Setup
Enable tracking and management of office-related support projects within your HR environment.
Category Employee Assignment
Assign specific employees or departments to handle tickets under designated categories.
Flexible Fields & Attachments
Allow dynamic fields and file uploads in each ticket for detailed request documentation.
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Simplify Support with SmartHCM Help Desk
SmartHCM Help Desk centralises support requests, automates tasks, and boosts response speed to help your teams deliver faster and more efficient service.