What is an Agent of Record (AOR)?

An agent of record (AOR) is a designated representative (an individual or company) with the authority to manage employee benefits, insurance policies, payroll, or other administrative HR tasks for an organization.

The agent of record is the primary contact between the organization and external providers, overseeing the administrative processes and ensuring compliance with regulations. On behalf of HR, the AOR may advocate for its best interests when dealing with providers, providing cost savings and increased efficiency.