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People Operations is a strategic business function that focuses on putting the employee first by humanizing impersonal systems and continuously improving employee engagement, development, and retention.

The term was coined by Laszlo Bock—former HR Director at Google—who explored this in more depth in his book, Work Rules!

People Operations responsibilities include:

• Managing the employee journey
• Developing a people strategy
• Increasing employee value
• Updating HR systems
• Analyzing metrics
• Helping to achieve the wider goals of the organization

It’s about creating a culture and environment that makes employees feel happy and proud to work at their organization.

A successful People Operations department improves company culture, increases employee dedication and diversity, and fuels business growth. So, if you don’t yet have a People Ops team, it may be time to invest in one.