What are Organizational Norms?

Organizational norms are an informal unspoken set of rules or guidelines outlining acceptable behaviors that all employees are expected to adhere to. These can be articulated or implied for all members of the organization. This conformity becomes essential to maintaining a specific internal environment in any organization.

These customs or standards have gradually developed through past events, critical incidents, and conscious decisions. Together they underpin what is encouraged, discouraged, accepted, or rejected in the workplace. They create a full picture of the organization’s identity, what it stands for, and where it’s heading.

A thoughtful, well-defined, and strategically rolled-out set of norms can help every organization function more smoothly, increase performance, build a culture conducive to success, and meet its long-term goals.

Organizational norms are shaped by business founders, leaders, and every employee that subsequently walks through the door, as well as by the behaviors that are tolerated and promoted within the organization. Organizational norms, culture, and values are all inextricably linked.

Periods of extreme stress or growth, change in leadership, and new team members all impact organizational norms.

Depending on the clarity, strength, and willingness of employees to adopt organizational norms, they can either contribute to the overall success of an organization or prevent it.